Service Technician – Lockwood of Idaho

Job Description

The role of Service Technician at Lockwood, ID is to drive service success that improves customer satisfaction by performing high quality service work in a timely manner. We are seeking a motivated Service Technician to provide technical, efficient and reliable service and repair to potato equipment, both in the field and at the service location.

Key Activities/Responsibilities:

  • Provide service and customer support during field visits or dispatches
  • Inspect, diagnose, repair and service mechanical, electrical and electronic systems and components
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Perform major repair and replacement of mechanical units

Job Experience: Proven field service experience with agricultural equipment

Skills Required:

  • Ability to troubleshoot, test, repair and service technical equipment
  • Extensive experience with hydraulic systems & electronic controls
  • Able to organize and work independently
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Extended travel may be required during busy seasons
  • Familiarity with mobile tools and applications
  • Valid driver license and the ability to achieve CDL
  • Complete set of hand tools required
  • Capable of, unassisted, lift 50-pound weight from the floor and carry it 50 feet
  • Stooping, bending and reaching to full height is mandatory
  • Able to work on hard surfaces for extended periods of time
  • Operation of powered machinery safely and efficiently
  • Able to use simple measuring equipment.
  • Perform testing and support on prototypes as required
  • Demonstrated ability to cut, machine, form and weld parts
  • Interpret blueprints, drawings, and sketches to fabricate proto-type parts
  • Assemble proto-type machines and test equipment per engineering drawings
  • Assist in developing tests and testing of prototypes machines
  • Communicate both verbally and in written form results of machines, tests, etc.
  • Keep shop area and test area clean and organized.
  • Other duties as assigned by supervisor.

**This is a safety sensitive position**

Physical Demands:

  • Ability to sit for long periods of time and to stand for various periods of time
  • Ability to lift up to 80 pounds
  • Ability to use tools or controls as required for job completion, as well as the ability to climb or balance
  • Ability to work in various positions in varying limited spaces, including reaching with hands and arms, stooping, kneeling, crouching, crawling or walking

Education (technical and/or commercial):

  • High School graduate or equivalent
  • Three years’ experience with equipment repair
  • Some experience with the cutting and welding of metal

Job Type: Full-time

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